manual.texi Fix some details of the Support and Licensing section.

MySQL, please send e-mail to @email{partner@@mysql.com}.

For timely, precise answers to technical questions about MySQL

you should @uref{https://order.mysql.com/, order} one of our

@uref{http://www.mysql.com/support/arrangements/types.html, support contracts}.

you should order one of our

@uref{https://order.mysql.com/, support contracts}.

MySQL support is provided by the MySQL developers so the

standard is extremely high.

* Copyright::                   Copyrights used by MySQL

* Licensing policy::            MySQL licensing policy

* Licensing examples::          Example licensing situations

* Payment information::         Payment information

@end menu

This section describes MySQL support and licensing arrangements:

@item Sample situations illustrating when a license is required

(@pxref{Licensing examples})

@item How to make payments

(@pxref{Payment information})

@end itemize

@cindex support costs

@cindex prices, licensing and support

MySQL AB offers several support options.  A description

MySQL AB offers several commercial support options.  A description

of what each level of support includes is given at

@uref{http://www.mysql.com/support/arrangements/types.html}.  As

a support customer, you have access to the people who develop the

MySQL source code.  The standard is high for both quality and

speed.

Our current support and license prices are available from our

web site.  For options and pricing, and to order support and

licenses, please see

@uref{https://order.mysql.com/}.

A license is not a support agreement and includes very minimal

support.  This means that we try to answer any questions relevant

to installation.  If the answer is in the documentation, we will

direct you to the appropriate section.  If you have not purchased

a license or support, we will simply direct you to the freely

available public resources.

@uref{https://order.mysql.com}.  If you have restricted access to the

Internet, contact our sales staff at @email{sales@@mysql.com}.

Technical support from MySQL AB means personal answers to your

personal problems direct from the software engineers who code the

MySQL database engine.  It is often very helpful to receive

quick, personally prepared answers tailored to your exact needs.

This is what MySQL AB paid technical support offers. Our pricing

model ensures that basic support is affordable even for those on

limited budgets.

We try to take a broad and inclusive view of technical support.

Almost any problem involving MySQL is important to us if it's

important to you.  Typically customers seek help on how to get

different commands and utilities to work, remove performance

bottlenecks, restore crashed systems, understand operating system

or networking impacts on MySQL, establish best practises for backup

and recovery, utilize APIs, etc.

We consider reliability to be crucial to MySQL's success, and

fixing bugs is important to us.  If you discover a bug that can

be repeated reliably, we will fix it in any case.  But if you pay

for support we will also notify you about the fix status instead

of just fixing it in a later release.

@xref{Bug reports}.

@node Copyright, Licensing policy, Support, Licensing and Support

@end enumerate

One goal is that the SQL client library should be free enough that it is

The SQL client library should be free enough that it is

possible to add MySQL support into commercial products

without a license.  For this reason, we chose the LGPL license for the

client code.

This means that you can use MySQL for free with any program that uses

any of the free software licenses.  MySQL is also free for any end

user for his own or company usage.

user for personal or company usage.

However, if you use MySQL for something important to you, you may

want to help secure its development by purchasing licenses or a support

@cindex General Public License, MySQL

The formal terms of the GPL license can be found at @ref{GPL license}.

For pricing and ordering information, see

@uref{https://order.mysql.com/}.

Basically, our licensing policy and interpretation of the GPL is as follows:

For normal internal use, MySQL costs nothing.  You do not have

If you require a MySQL license, the easiest way to pay for it

is to use the license form on MySQL's secure server at

@uref{https://order.mysql.com/}.  Other forms of payment are

discussed in @ref{Payment information}.

@uref{https://order.mysql.com/}.

You can also get the latest pricing and ordering information by sending

an e-mail to @email{sales@@mysql.com}.

@node Licensing examples, Payment information, Licensing policy, Licensing and Support

@node Licensing examples,  , Licensing policy, Licensing and Support

@subsection Example Licensing Situations

@menu

@cindex running, a web server

If you use MySQL in conjunction with a Web server, you

don't have to pay for a license.

do not have to pay for a license.

This is true even if you run a commercial Web server that uses

MySQL, because you are not selling an embedded MySQL

MySQL support, because MySQL is helping your enterprise.

@node Payment information, , Licensing examples, Licensing and Support

@subsection Payment information

@cindex payment information

The most efficient way to pay for support and licenses is through

@uref{https://order.mysql.com/, MySQL AB's secure license form}.

Please check this site for the latest support options and

pricing details.

Also, we can take SWIFT payments, checks, or credit cards.

@itemize @bullet

@item

SWIFT payments should be made to:

@example

Postgirot Bank AB

105 06 STOCKHOLM, SWEDEN

MySQL AB

BOX 6434

11382 STOCKHOLM, SWEDEN

SWIFT address: PGSI SESS

Account number: 96 77 06 - 3

@end example

Specify: license and/or support and your name and e-mail address.

In Europe and Japan you can use EuroGiro (which should be less

expensive) to the same account.

@item

If you want to pay by check, make it payable to ``MySQL Finland AB'' and

mail it to the address below:

@example

MySQL AB

BOX 6434, Torsgatan 21

11382 STOCKHOLM, SWEDEN

@end example

@item

You can also print a copy of the license form, fill it in, and send it by fax

to:

+46-8-729 69 05

@item

If you want us to bill you, you can use the license form and write ``bill

us'' in the comment field.  You can also mail a message to

@email{sales@@mysql.com} (@strong{not} @code{mysql@@lists.mysql.com}!)

with your company information and ask us to bill you.

@end itemize

@node Compatibility, Comparisons, Licensing and Support, Introduction

@section How Standards-compatible Is MySQL?